Terms of Service

These terms apply to every booking made through photoshoot.co.ke, by phone, by WhatsApp or by email with The Photoshoot Kenya ("we", "us"). By sending a booking request you agree to them.

1. Booking requests

When you send a request through our booking form you choose the service, occasion, county and package. A request is free and does not commit you to anything. It tells us what you need so we can check the date and availability for you.

2. Confirmation

We contact you within one business day, usually in less than an hour, by the method you asked for. A booking is confirmed only when we have agreed the date, the venue and the package with you and the agreed deposit has been received. Until then the date is not held.

3. Prices and payment

Package prices are shown in Kenya shillings and are exclusive of VAT. The price you see when you book is the price we confirm, unless you change the package, the duration, the location or the extras. Any balance is paid on the terms set out on your invoice. Nothing is paid until you agree.

4. Changes and cancellations

If you need to move the date or change your package, tell us as early as you can. We will do our best to move your booking to a new date, subject to availability. If you cancel a confirmed booking, how much of the deposit can be returned depends on how close to the shoot date you cancel, and we will explain it on your invoice before you pay.

If we ever cannot cover your confirmed date, we will tell you straight away and either arrange another professional from our team or return what you have paid for that booking.

5. On the day

Please make sure the venue, the people being photographed and any permissions needed for the location are ready at the agreed time. Delays caused on the client side may reduce the time available within your package. Extra time on the day can be added by agreement and is charged at the package rate.

6. Delivery

Each package states what is delivered and when, such as the number of edited photos, the length of the film and the delivery time. Edited files are delivered digitally. Please download and keep your own copy once you receive them.

7. Use of images

You may use your delivered photos and videos for personal use and, where your package is for a business, for that business's own marketing. We may share a small selection of work on our website and social media to show our portfolio. If you would rather we did not, tell us when you book and we will keep your work private.

8. Our responsibility

We take great care with every shoot. Our responsibility for any booking is limited to the amount you paid for that booking. We are not responsible for delays or losses caused by events outside our reasonable control, such as severe weather, venue restrictions or power and network outages.

9. Privacy

We handle your details as described in our Privacy Policy.

10. Law

These terms are governed by the laws of Kenya.

11. Contact

Questions about these terms are welcome. Call or WhatsApp +254 704 043 466 or email info@photoshoot.co.ke, Monday to Saturday, 8 AM to 6 PM.